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    Question

    Which of the following is most likely to increase CASA

    ratio?
    A Increasing loan disbursement Correct Answer Incorrect Answer
    B Improving customer engagement Correct Answer Incorrect Answer
    C Raising credit card fees Correct Answer Incorrect Answer
    D Reducing branch staff Correct Answer Incorrect Answer
    E Expanding corporate lending Correct Answer Incorrect Answer

    Solution

    CASA (Current Account Savings Account) ratio improves when customers maintain higher balances, which depends on engagement and trust. Why Other Options Are Incorrect β€’ A, E: Asset-side growth. β€’ C: May reduce customer satisfaction. β€’ D: Could harm service quality. Banking Example: Salary account holders maintaining monthly balances.

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