ЁЯУв Too many exams? DonтАЩt know which one suits you best? Book Your Free Expert ЁЯСЙ call Now!

  • google app store apple app store
  • тЬЦ

      Question

      Organizations attempt to reduce the inconsistency in the

      delivery of services through:
      A higher incentives to employees for satisfactory performance. Correct Answer Incorrect Answer
      B collaboration Correct Answer Incorrect Answer
      C the reduction of customer contact points in the service delivery process Correct Answer Incorrect Answer
      D standardization and training. Correct Answer Incorrect Answer
      E None of these Correct Answer Incorrect Answer

      Solution

      Whether the service involves tax assistance at H&R Block or guest relations at the Hyatt Regency, organizations attempt to reduce inconsistency through standardization and training.

      Practice Next
      More Basics of Marketing Management Questions
      ask-question