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      Question

      You recently searched a brand's website to find

      information about purchasing a new netbook. This is an example of:
      A Personal sources Correct Answer Incorrect Answer
      B Commercial sources Correct Answer Incorrect Answer
      C Public sources Correct Answer Incorrect Answer
      D Experiential sources Correct Answer Incorrect Answer
      E Internet sources Correct Answer Incorrect Answer

      Solution

      The consumer can obtain information from any of several sources: β€’ Personal sources: family, friends, neighbours, acquaintances. β€’ Commercial sources: advertising, salespeople, dealers, packaging, displays. β€’ Public sources: mass media, consumer-rating organizations. β€’ Experiential sources: handling, examining, using the product. You visited the website of the brand, it was not an advertisement, so it is a public source. Mass media includes social media, newspapers, etc.

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