📢 Too many exams? Don’t know which one suits you best? Book Your Free Expert 👉 call Now!

  • google app store apple app store
  • ✖

      Question

      Which CRM objective directly aims to increase average

      revenue per customer?
      A Lead generation Correct Answer Incorrect Answer
      B Complaint handling Correct Answer Incorrect Answer
      C Cross-selling Correct Answer Incorrect Answer
      D Public relations Correct Answer Incorrect Answer
      E Market research Correct Answer Incorrect Answer

      Solution

      Cross-selling increases number of products per customer, thereby increasing revenue per customer.  Why Other Options Are Incorrect • A: Acquisition stage. • B: Retention measure. • D: Reputation management. • E: Data collection.  Banking Example: Offering insurance to savings account holders.

      Practice Next
      ask-question