Question

Which factor most directly improves customer trust in digital banking?

A Higher interest rates Correct Answer Incorrect Answer
B Advanced security features Correct Answer Incorrect Answer
C More advertisements Correct Answer Incorrect Answer
D Lower branch staff Correct Answer Incorrect Answer
E Frequent price changes Correct Answer Incorrect Answer

Solution

Strong cybersecurity increases perceived safety and reliability. Why others are incorrect: Interest rates relate to returns; Ads create awareness; Staff reduction harms service; Price changes create confusion. Banking Example: Two-factor authentication for app logins.

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