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      Question

      Which factor most directly improves customer trust in

      digital banking?
      A Higher interest rates Correct Answer Incorrect Answer
      B Advanced security features Correct Answer Incorrect Answer
      C More advertisements Correct Answer Incorrect Answer
      D Lower branch staff Correct Answer Incorrect Answer
      E Frequent price changes Correct Answer Incorrect Answer

      Solution

      Strong cybersecurity increases perceived safety and reliability. Why others are incorrect: Interest rates relate to returns; Ads create awareness; Staff reduction harms service; Price changes create confusion. Banking Example: Two-factor authentication for app logins.

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