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    Question

    Which of the following best describes

    CRM?
    A Advertising software Correct Answer Incorrect Answer
    B Data storage system only Correct Answer Incorrect Answer
    C Strategy to build long-term customer relationships Correct Answer Incorrect Answer
    D Sales promotion method Correct Answer Incorrect Answer
    E Pricing technique Correct Answer Incorrect Answer

    Solution

    CRM (Customer Relationship Management) is a strategic approach integrating people, process, and technology. Why Other Options Are Incorrect β€’ A: CRM is broader than advertising. β€’ B: Not only database. β€’ D, E: Limited functions. Banking Example: Personalized loan offers using CRM analytics.

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