Question

Each of the following statements illustrates a reason why creating and delivering new services is much more difficult than creating new tangible products EXCEPT:

A The new-service development process is also difficult to map out for the service company and often difficult for the service customer to observe.
B Most service companies focus on creating incremental improvements.
C New services usually do not have a tangible product to carry a brand name
D Many services require the physical presence of the customer, which demands local decentralized production of the service.
E None of these
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