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    • Question

      A bank noticing decline in footfall but increase in

      digital transactions is experiencing:
      A Channel conflict Correct Answer Incorrect Answer
      B Channel shift Correct Answer Incorrect Answer
      C Market withdrawal Correct Answer Incorrect Answer
      D Diversification Correct Answer Incorrect Answer
      E Harvesting Correct Answer Incorrect Answer

      Solution

      Customers are shifting from physical to digital channels. Why others are incorrect: Conflict implies internal competition; Withdrawal exits market; Diversification adds products; Harvesting reduces support. Banking Example: Increased mobile banking replacing branch visits.

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