📢 Too many exams? Don’t know which one suits you best? Book Your Free Expert 👉 call Now!


    Question

    A decline in referral-based account openings suggests

    weakness in:
    A Customer satisfaction Correct Answer Incorrect Answer
    B Pricing strategy Correct Answer Incorrect Answer
    C Product life cycle Correct Answer Incorrect Answer
    D Distribution coverage Correct Answer Incorrect Answer
    E Harvesting policy Correct Answer Incorrect Answer

    Solution

    Referrals depend heavily on satisfied customers recommending services. Why others are incorrect: Pricing may not be root cause; PLC relates to product stage; Distribution relates to channels; Harvesting applies to decline stage. Banking Example: Fewer customers recommending bank to friends.

    Practice Next
    ask-question