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      Question

      Which approach best reduces customer

      churn?
      A Ignoring complaints Correct Answer Incorrect Answer
      B Proactive engagement Correct Answer Incorrect Answer
      C Frequent price hikes Correct Answer Incorrect Answer
      D Reducing service quality Correct Answer Incorrect Answer
      E Eliminating CRM Correct Answer Incorrect Answer

      Solution

      Anticipating needs and resolving issues early prevents churn. Why others are incorrect: Complaints ignored increase churn; Price hikes irritate; Poor service reduces loyalty; Eliminating CRM weakens retention. Banking Example: Reminder calls before loan default.

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