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    Question

    Which approach best reduces customer

    churn?
    A Ignoring complaints Correct Answer Incorrect Answer
    B Proactive engagement Correct Answer Incorrect Answer
    C Frequent price hikes Correct Answer Incorrect Answer
    D Reducing service quality Correct Answer Incorrect Answer
    E Eliminating CRM Correct Answer Incorrect Answer

    Solution

    Anticipating needs and resolving issues early prevents churn. Why others are incorrect: Complaints ignored increase churn; Price hikes irritate; Poor service reduces loyalty; Eliminating CRM weakens retention. Banking Example: Reminder calls before loan default.

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