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      Question

      A bank using AI chatbots for 24/7 assistance improves

      which SERVQUAL dimension most directly?
      A Responsiveness Correct Answer Incorrect Answer
      B Tangibles Correct Answer Incorrect Answer
      C Assurance Correct Answer Incorrect Answer
      D Empathy Correct Answer Incorrect Answer
      E Price Correct Answer Incorrect Answer

      Solution

      24/7 support increases speed of service response. Why others are incorrect: Tangibles physical; Assurance competence; Empathy personalized care; Price unrelated. Banking Example: Instant chatbot response for balance inquiry.

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