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    Question

    A bank using AI chatbots for 24/7 assistance improves

    which SERVQUAL dimension most directly?
    A Responsiveness Correct Answer Incorrect Answer
    B Tangibles Correct Answer Incorrect Answer
    C Assurance Correct Answer Incorrect Answer
    D Empathy Correct Answer Incorrect Answer
    E Price Correct Answer Incorrect Answer

    Solution

    24/7 support increases speed of service response. Why others are incorrect: Tangibles physical; Assurance competence; Empathy personalized care; Price unrelated. Banking Example: Instant chatbot response for balance inquiry.

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