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Question

Inseparability in services means:

A consumers see little variation from one service provider in an industry to another Correct Answer Incorrect Answer
B consumers are unable to differentiate price from quality. Correct Answer Incorrect Answer
C consumers cannot evaluate a service until it is being utilized. Correct Answer Incorrect Answer
D consumers cannot separate the service from the deliverer of the service. Correct Answer Incorrect Answer
E None of these Correct Answer Incorrect Answer

Solution

A difference between services and products related to problems of consistency is inseparability. In most cases, the consumer cannot and does not separate the service from the deliverer of the service or the setting in which the service occurs. Also, in some cases, the customer actually participates in the delivery of the service.

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