Question
A bank notices that customers who hold both credit cards
and personal loans rarely switch to competitors. This reflects:Solution
Customer stickiness refers to reduced likelihood of switching when customers use multiple services from the same provider.  Why Other Options Are Incorrect • A: Refers to customer loss. • C: Entering new markets. • D: Removing products. • E: Sensitivity to price changes.  Banking Example: Multi-product customers less likely to close accounts.
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Two or more persons are said to consent_______________
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