Question

    Which type of customer value is created when a bank

    reduces waiting time at branches?
    A Monetary value Correct Answer Incorrect Answer
    B Emotional value Correct Answer Incorrect Answer
    C Functional value Correct Answer Incorrect Answer
    D Social value Correct Answer Incorrect Answer
    E Aesthetic value Correct Answer Incorrect Answer

    Solution

    Functional value refers to practical benefits such as time-saving and efficiency improvements.  Why Other Options Are Incorrect • A: Relates to price savings. • B: Feelings and emotions. • D: Social status. • E: Design appeal.  Banking Example: Token systems reducing queue time.

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