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      Question

      Which action most improves responsiveness in banking

      service?
      A Staff training for faster resolution Correct Answer Incorrect Answer
      B Increasing advertising Correct Answer Incorrect Answer
      C Price cuts Correct Answer Incorrect Answer
      D Branch renovation Correct Answer Incorrect Answer
      E Product diversification Correct Answer Incorrect Answer

      Solution

      Responsiveness refers to prompt service and quick problem resolution. Why others are incorrect: Advertising increases awareness; Price cuts affect value; Renovation tangibles; Diversification adds products. Banking Example: Dedicated complaint resolution desk.

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