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    Question

    Which action most improves responsiveness in banking

    service?
    A Staff training for faster resolution Correct Answer Incorrect Answer
    B Increasing advertising Correct Answer Incorrect Answer
    C Price cuts Correct Answer Incorrect Answer
    D Branch renovation Correct Answer Incorrect Answer
    E Product diversification Correct Answer Incorrect Answer

    Solution

    Responsiveness refers to prompt service and quick problem resolution. Why others are incorrect: Advertising increases awareness; Price cuts affect value; Renovation tangibles; Diversification adds products. Banking Example: Dedicated complaint resolution desk.

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