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    Question

    When a bank reduces service charges to increase usage

    frequency, it aims to improve:
    A Market withdrawal Correct Answer Incorrect Answer
    B Customer engagement Correct Answer Incorrect Answer
    C Product elimination Correct Answer Incorrect Answer
    D Brand dilution Correct Answer Incorrect Answer
    E Diversification Correct Answer Incorrect Answer

    Solution

    Lower charges encourage more transactions and interaction. Why others are incorrect: Withdrawal exits market; Elimination removes product; Dilution weakens brand; Diversification adds products. Banking Example: Zero-fee UPI transactions.

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