Question
Which CRM metric indicates percentage of customers who
stopped using services?Solution
Churn rate measures customer attrition over time. Why others are incorrect: Retention is opposite; Conversion relates to campaigns; CTR is click-through rate; ROMI measures marketing return. Banking Example: % of savings accounts closed annually.
The Fifth Schedule of the Indian Constitution applies to the administration and control of Scheduled Areas and Tribes in states excluding which of the f...
RBI has updated instructions in the Master Direction on Know Your Customer (KYC) related to wire transfers.Under the new rules,domestic wire transfers o...
What was the purpose of bringing the Indian Cyber Crime Coordination Centre (I4C) under Section 66 of the PMLA?
What does the Gelephu Smartcity Project in Bhutan aim to connect through its international city along the Assam border?
Consider the following statements about the banking sector's performance in FY24 and FY25:
1. Crisil forecasts a 14% credit growth for the bankin...
Which act was breached by Jana Small Finance Bank, leading to RBI's penalty?
Which of the following international organization has approved loans of $1.75 billion (around Rs 13,834.54 crore) to fund India's PM Ayushman Bharat sch...
What are electoral bonds?
In IPL, the Lucknow franchise, owned by RPSG Group, announced its official name as Lucknow Super Giants. The Lucknow team will be led by ___________.
What is the expected impact of the BRO’s renovated Jawahar Tunnel in Jammu & Kashmir?
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