Question

Which CRM metric indicates percentage of customers who stopped using services?

A Retention rate
B Churn rate
C Conversion rate
D CTR
E ROMI
Practice Next

Hey! Ask a query

🎓
Think You're Ready for RBI Grade B?
RBI Grade B 2026 Phase 1 Memory Based Paper
  • 200 Questions with Detailed Solutions
  • Section-wise Coverage (GA, English, Quant & Reasoning)