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    Question

    A sudden increase in negative reviews online affects

    bank reputation. This impacts primarily:
    A Product quality Correct Answer Incorrect Answer
    B Brand equity Correct Answer Incorrect Answer
    C Distribution efficiency Correct Answer Incorrect Answer
    D Pricing structure Correct Answer Incorrect Answer
    E Cost structure Correct Answer Incorrect Answer

    Solution

    Brand equity reflects customer perception and reputation.  Why Other Options Are Incorrect • A: Internal quality. • C: Operational. • D, E: Financial. Banking Example: Poor online ratings reducing new account openings.

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