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    Question

    A fall in NPS (Net Promoter Score) most directly signals

    decline in:
    A Acquisition Correct Answer Incorrect Answer
    B Advocacy Correct Answer Incorrect Answer
    C Conversion Correct Answer Incorrect Answer
    D Market share Correct Answer Incorrect Answer
    E Pricing Correct Answer Incorrect Answer

    Solution

    NPS measures likelihood of recommendation. Why others are incorrect: Acquisition new customers; Conversion campaign stage; Market share macro metric; Pricing independent. Banking Example: Fewer customers recommending bank.

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