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    Question

    If a bank introduces biometric authentication to reduce

    fraud and increase trust, it primarily strengthens:
    A Tangibles Correct Answer Incorrect Answer
    B Reliability Correct Answer Incorrect Answer
    C Empathy Correct Answer Incorrect Answer
    D Promotion Correct Answer Incorrect Answer
    E Diversification Correct Answer Incorrect Answer

    Solution

    Reliability refers to delivering accurate and dependable service; biometric security reduces transaction errors and fraud. Why others are incorrect: Tangibles relate to physical facilities; Empathy is personalized care; Promotion is communication; Diversification adds new product categories. Banking Example: Fingerprint login reducing unauthorized access.

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