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    Question

    A high churn rate despite strong product features

    indicates weakness in:
    A Product design Correct Answer Incorrect Answer
    B Customer relationship management Correct Answer Incorrect Answer
    C Market penetration Correct Answer Incorrect Answer
    D Distribution coverage Correct Answer Incorrect Answer
    E Competitive pricing Correct Answer Incorrect Answer

    Solution

    Good features alone cannot ensure retention without engagement and service. Why others are incorrect: Product design may be strong; Market penetration about share; Distribution about reach; Pricing may not be root cause. Banking Example: Customers switching due to poor support.

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