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    • Question

      Which approach most effectively reduces churn among

      digital customers?
      A Increasing advertisement Correct Answer Incorrect Answer
      B Offering loyalty rewards Correct Answer Incorrect Answer
      C Raising account fees Correct Answer Incorrect Answer
      D Reducing customer communication Correct Answer Incorrect Answer
      E Eliminating support staff Correct Answer Incorrect Answer

      Solution

      Loyalty programs enhance retention and reduce switching tendency.  Why Other Options Are Incorrect • A: Awareness only. • C: Encourages churn. • D: Weakens engagement. • E: Reduces service quality.  Banking Example: Reward points for consistent app usage.

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