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    Question

    Which approach most effectively reduces churn among

    digital customers?
    A Increasing advertisement Correct Answer Incorrect Answer
    B Offering loyalty rewards Correct Answer Incorrect Answer
    C Raising account fees Correct Answer Incorrect Answer
    D Reducing customer communication Correct Answer Incorrect Answer
    E Eliminating support staff Correct Answer Incorrect Answer

    Solution

    Loyalty programs enhance retention and reduce switching tendency.  Why Other Options Are Incorrect • A: Awareness only. • C: Encourages churn. • D: Weakens engagement. • E: Reduces service quality.  Banking Example: Reward points for consistent app usage.

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