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    • Question

      Which factor most strongly influences perception of

      banking service quality?
      A Branch building size Correct Answer Incorrect Answer
      B Staff responsiveness Correct Answer Incorrect Answer
      C Logo color Correct Answer Incorrect Answer
      D Advertising frequency Correct Answer Incorrect Answer
      E Office furniture Correct Answer Incorrect Answer

      Solution

      Service quality dimensions include responsiveness, reliability, assurance, empathy, and tangibles. Responsiveness directly impacts perceived quality. Why Other Options Are Incorrect • A, E: Tangible factors but secondary. • C: Branding element. • D: Awareness factor. Banking Example: Quick resolution of loan-related queries improves trust.

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