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    Question

    Which distribution channel reduces operational cost but

    may reduce service personalization?
    A Branch banking Correct Answer Incorrect Answer
    B Relationship manager model Correct Answer Incorrect Answer
    C Digital-only banking Correct Answer Incorrect Answer
    D Direct selling agents Correct Answer Incorrect Answer
    E Personal selling Correct Answer Incorrect Answer

    Solution

    Digital-only channels lower cost but reduce personal interaction. Why Other Options Are Incorrect • A, B, E: High personalization. • D: Increases reach but not necessarily cost reduction. Banking Example: Neo-banks operating without physical branches.

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