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      Question

      If a customer chooses a bank primarily because friends

      recommend it, which factor influences the decision?
      A Cultural factor Correct Answer Incorrect Answer
      B Social factor Correct Answer Incorrect Answer
      C Psychological factor Correct Answer Incorrect Answer
      D Economic factor Correct Answer Incorrect Answer
      E Technological factor Correct Answer Incorrect Answer

      Solution

      Family, friends, and reference groups are part of social influences in consumer behavior. Why Other Options Are Incorrect β€’ A: Cultural values. β€’ C: Motivation/perception. β€’ D: Income level. β€’ E: Not classification factor. Banking Example: Referrals influencing choice of bank.

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