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    Question

    Changes in the services industry in the future will

    primarily be driven by each of the following factors EXCEPT:
    A technological development. Correct Answer Incorrect Answer
    B an expanding scope in the global economy. Correct Answer Incorrect Answer
    C changes in consumer interests Correct Answer Incorrect Answer
    D a decrease in the amount and variety of choices. Correct Answer Incorrect Answer
    E None of these Correct Answer Incorrect Answer

    Solution

    What can we expect from the services industry in the future? New and better services, of course, and an unprecedented variety of choices. Many of the changes will be the result of technological development, an expanding scope in the global economy, changes in consumer interests, and a more competitive landscape.

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