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    Question

    Which of the following customer service components is

    likely to be most critical for Ford when it purchases new-to-the-manufacturer automobile tires (tires put on new Ford cars)?
    A lead time Correct Answer Incorrect Answer
    B dependability and on-time delivery Correct Answer Incorrect Answer
    C communication Correct Answer Incorrect Answer
    D convenience Correct Answer Incorrect Answer
    E None of these Correct Answer Incorrect Answer

    Solution

    The production schedule based on on-time parts availability is the critical factor. Late deliveries can shut down the production line.

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