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      Question

      Stage needing maximum service differentiation:

      A Introduction Correct Answer Incorrect Answer
      B Growth Correct Answer Incorrect Answer
      C Maturity Correct Answer Incorrect Answer
      D Decline Correct Answer Incorrect Answer
      E None of the above Correct Answer Incorrect Answer

      Solution

      Detailed Concept Explanation In the Maturity stage, products become similar.
      Banks must differentiate through:

      • Service quality
      • Relationship management
      • Customisation
      Why other options are NOT correct
      • Introduction: Focus on awareness
      • Growth: Expansion focus
      • Decline: Cost control focus

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