📢 Too many exams? Don’t know which one suits you best? Book Your Free Expert 👉 call Now!


    Question

    Which factor most increases customer lifetime

    value?
    A Frequent promotional discounts Correct Answer Incorrect Answer
    B Long-term relationship management Correct Answer Incorrect Answer
    C High churn rate Correct Answer Incorrect Answer
    D Price wars Correct Answer Incorrect Answer
    E Reduced service quality Correct Answer Incorrect Answer

    Solution

    Relationship marketing increases retention and cross-selling. Why others are incorrect: Discounts reduce margins; Churn lowers CLV; Price wars hurt profits; Poor service reduces loyalty. Banking Example: Dedicated relationship manager for premium clients.

    Practice Next
    ask-question