πŸ“’ Too many exams? Don’t know which one suits you best? Book Your Free Expert πŸ‘‰ call Now!

  • google app store apple app store
  • βœ–

      Question

      Which action increases perceived assurance in banking

      services?
      A Increasing branch size Correct Answer Incorrect Answer
      B Staff training and certification Correct Answer Incorrect Answer
      C Frequent promotional messages Correct Answer Incorrect Answer
      D Price cuts Correct Answer Incorrect Answer
      E Cashback offers Correct Answer Incorrect Answer

      Solution

      Assurance relates to competence and credibility of employees. Why others are incorrect: Branch size relates to tangibles; Promotions increase awareness; Price cuts affect affordability; Cashback is short-term incentive. Banking Example: Certified financial advisors handling investments.

      Practice Next
      ask-question