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      Question

      Which CRM metric indicates percentage of customers

      leaving bank annually?
      A CAC Correct Answer Incorrect Answer
      B CLV Correct Answer Incorrect Answer
      C Churn rate Correct Answer Incorrect Answer
      D Conversion rate Correct Answer Incorrect Answer
      E CPA Correct Answer Incorrect Answer

      Solution

      Churn rate measures customer attrition over specific time period.  Why Other Options Are Incorrect • A: Acquisition cost. • B: Long-term value. • D: Campaign success. • E: Cost per acquisition.  Banking Example: Percentage of accounts closed in a year.

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