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      Question

      If customers feel anxiety after choosing between two

      similar home loan options, it reflects:
      A Habitual buying behavior Correct Answer Incorrect Answer
      B Complex buying behavior Correct Answer Incorrect Answer
      C Dissonance-reducing behavior Correct Answer Incorrect Answer
      D Variety-seeking behavior Correct Answer Incorrect Answer
      E Impulse buying Correct Answer Incorrect Answer

      Solution

      High involvement but few brand differences leads to post-purchase anxiety (cognitive dissonance). Why Other Options Are Incorrect β€’ A: Low involvement β€’ B: Many brand differences β€’ D: Low involvement switching β€’ E: Unplanned purchase Banking Example: Customer seeking reassurance after loan sanction.

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