An HR manager reports the following: • Employee Engagement ↑ • Employee Satisfaction ↑ • Revenue per Employee ↓ • Customer Complaints ↑ Which conclusion is MOST appropriate?

Modern HR Analytics distinguishes between • HR Metrics • Operational Metrics • Financial Metrics Positive employee indicators do not necessarily guarantee improved organizational outcomes. The decline in revenue and increase in complaints indicate additional operational issues. Why others are wrong A. Business performance is deteriorating. B. Higher morale does not always translate into productivity. D. Research shows engagement often influences performance. E. Customer satisfaction is often considered an HR outcome because employee behaviour affects service quality.