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      Question

      Given below is a sentence with one blank. Below the

      sentence are given four words among which one word might fill the blank. If none of the words fill the blank to form a meaningful sentence, choose option 5 ‘None of the above’ as your answer. Banks are now using AI-based tools to __________ customer queries more efficiently and reduce workload.
      A ignore Correct Answer Incorrect Answer
      B escalate Correct Answer Incorrect Answer
      C address Correct Answer Incorrect Answer
      D delay Correct Answer Incorrect Answer
      E None of these Correct Answer Incorrect Answer

      Solution

      Address means to deal with or respond to. The sentence talks about using AI-based tools to handle customer queries efficiently and reduce the workload. So, the blank should be filled with a word that means "deal with" or "respond to".

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