Question

A technology company launched a new AI-powered smartwatch which was highly anticipated and received thousands of pre-bookings before launch. However, after the launch, customers gave extremely poor reviews regarding the performance of the watch. The company initially claimed that the problem was due to a cloud server issue. After investigation, it was found that the major problem was with the hardware components and not the software. Analysts believe that even if the software issue is resolved, the product will still fail because the hardware is not capable of supporting the required features. Which of the following, if true, would most weaken the analysts' opinion?

A The company should provide a discount to customers who purchased the smartwatch.
B The company should fix the software glitch immediately.
C The company should blame the engineering team completely to protect its reputation.
D The company should apologise and assure customers that future products will have better quality checks.
E The company proves that upgrading the software will enable the existing hardware to perform all required functions efficiently.
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