Question
Statement:
Statement:
Due to frequent complaints of long waiting time at the customer service centre, a bank has decided to introduce an AI-based chatbot facility on its official website to resolve basic customer queries instantly. Assumptions:
I. The AI chatbot will help reduce the workload of customer service executives and decrease waiting time.
II. Customers will be comfortable using the chatbot facility for solving basic queries.
III. All customers prefer online communication over visiting the branch. Which of the following assumptions is/are implicit from the given statement?
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