Question

Statement:
Due to frequent complaints of long waiting time at the customer service centre, a bank has decided to introduce an AI-based chatbot facility on its official website to resolve basic customer queries instantly. Assumptions:
I. The AI chatbot will help reduce the workload of customer service executives and decrease waiting time.
II. Customers will be comfortable using the chatbot facility for solving basic queries.
III. All customers prefer online communication over visiting the branch. Which of the following assumptions is/are implicit from the given statement?

Q: Answer-Statement: Due to frequent complaints of long waiting time at the customer service centre, a bank ha...

I is implicit because the chatbot is introduced to reduce waiting time and workload of executives. II is implicit because the bank assumes customers will use the chatbot, but III is not as no preference of all customers is mentioned.

A Only assumption I is implicit

B Only assumptions I and II are implicit

C Only assumption II is implicit

D Only assumptions I and III are implicit

E All assumptions are implicit

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