Question
Statement : "The company has launched a new app to
address customer grievances quickly." Assumptions : I. Customers may find the app easy to use. II. Quick grievance resolution will improve customer satisfaction. A statement is given, followed by two assumptions I and II. You have to consider the statement and two assumptions and decide which of the assumption(s) is/are implicit.Solution
Assumption I is implicit as the app’s usability is critical. Assumption II is implicit as grievance resolution is meant to enhance satisfaction.
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