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    Question

    Statement : "The company has launched a new app to

    address customer grievances quickly." Assumptions : I. Customers may find the app easy to use. II. Quick grievance resolution will improve customer satisfaction. A statement is given, followed by two assumptions I and II. You have to consider the statement and two assumptions and decide which of the assumption(s) is/are implicit.
    A If only Assumption I is implicit Correct Answer Incorrect Answer
    B If only Assumption II is implicit Correct Answer Incorrect Answer
    C If neither Assumption I nor II is implicit Correct Answer Incorrect Answer
    D If both Assumption I and II are implicit Correct Answer Incorrect Answer

    Solution

    Assumption I is implicit as the app’s usability is critical. Assumption II is implicit as grievance resolution is meant to enhance satisfaction.

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