In the question below, few statements are given depicting an issue or a problem. You have to assume everything in the statements to be true even if they are at variance from commonly known facts, and on the basis of the information given in the statements, decide which of the suggested courses of action logically follow(s) for pursuing. Statements: A major public sector bank's customer service helpline is receiving thousands of daily complaints regarding abnormally long wait times—often exceeding 45 minutes—when customers call to check their account balances, track pending transaction statuses, or report technical glitches in online banking. This has led to severe customer frustration and public criticism. Proposed Courses of Action: I. Restrict free customer service calls to a limited two-hour window each morning and charge standard calling rates for any calls made outside this window. II. Implement an Interactive Voice Response (IV

• R and AI chatbot system to automatically resolve routine account balance and transaction status inquiries without requiring human agent intervention. Choose the correct answer from the options given below: