Read the passage depicting a systemic problem below.

Solution

Analysis: The premise outlines an operational conflict centered on the exploitation, exhausting work hours, and lack of social safety nets for drivers managed by a multinational platform. A valid course of action must directly address these structural vulnerabilities. Course of Action 1 follows logically. The passage explicitly flags "extreme working hours" and a lack of "medical insurance" as primary sources of labor exploitation and unsafe conditions. Implementing system-enforced rest periods and establishing baseline healthcare coverage directly mitigates these exact company-level operational hazards. Thus, 1 is an apt response. Course of Action 2 follows logically. The text emphasizes that this is a widespread issue involving a "multinational" conglomerate and that "regulatory bodies across multiple continents" are actively investigating. Because the platform operates globally across multiple legal jurisdictions, a unified, cross-border regulatory framework is an appropriate systemic solution to ensure consistent, baseline protections for workers regardless of regional boundaries. Thus, 2 is an apt response. Course of Action 3 does NOT follow. The core problem involves real, systemic dangers like driver exhaustion and lack of healthcare. Maintaining a flawed system that causes these issues and merely using public relations/marketing campaigns to cover them up is an superficial corporate response. PR campaigns only attempt to alter public perception; they do absolutely nothing to resolve the structural labor exploitation and safety violations identified in the text. Thus, 3 is incorrect. Since Courses of Action 1 and 2 provide direct, practical, and highly logical structural remedies at both the corporate and international regulatory levels, A is the correct answer choice.