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    Question

    Which factor most improves perceived empathy in banking

    services?
    A Automated chatbots Correct Answer Incorrect Answer
    B Personalized financial advice Correct Answer Incorrect Answer
    C Higher interest rates Correct Answer Incorrect Answer
    D Large advertising budgets Correct Answer Incorrect Answer
    E Digital banners Correct Answer Incorrect Answer

    Solution

    Empathy refers to individualized attention and care. Why others are incorrect: Chatbots improve speed, not empathy; Rates affect value; Advertising builds awareness; Banners are promotion tools. Banking Example: Relationship manager suggesting tailored investment plan.

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