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    Question

    Which strategy best reduces customer acquisition cost

    over time?
    A Increasing advertising frequency Correct Answer Incorrect Answer
    B Encouraging referrals Correct Answer Incorrect Answer
    C Lowering interest rates Correct Answer Incorrect Answer
    D Expanding branch network Correct Answer Incorrect Answer
    E Eliminating CRM Correct Answer Incorrect Answer

    Solution

    Referral-based acquisition lowers marketing spend per new customer. Why others are incorrect: More ads increase cost; Lowering rates reduces margins; Branch expansion increases cost; Eliminating CRM weakens retention. Banking Example: Refer-and-earn programs.

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