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      Question

      A bank studies reasons for declining debit card usage

      among customers. The first step in research should be:
      A Data analysis Correct Answer Incorrect Answer
      B Problem definition Correct Answer Incorrect Answer
      C Questionnaire design Correct Answer Incorrect Answer
      D Sampling Correct Answer Incorrect Answer
      E Report writing Correct Answer Incorrect Answer

      Solution

      Research begins by clearly identifying the problem to be investigated.  Why Other Options Are Incorrect • A: Comes after data collection. • C: Tool preparation stage. • D: After defining problem. • E: Final stage.  Banking Example: Defining issue: decline due to UPI shift?

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