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    Question

    A bank studies reasons for declining debit card usage

    among customers. The first step in research should be:
    A Data analysis Correct Answer Incorrect Answer
    B Problem definition Correct Answer Incorrect Answer
    C Questionnaire design Correct Answer Incorrect Answer
    D Sampling Correct Answer Incorrect Answer
    E Report writing Correct Answer Incorrect Answer

    Solution

    Research begins by clearly identifying the problem to be investigated.  Why Other Options Are Incorrect • A: Comes after data collection. • C: Tool preparation stage. • D: After defining problem. • E: Final stage.  Banking Example: Defining issue: decline due to UPI shift?

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