Question
According to Herzberg’s Two-Factor Theory, which of the following scenarios is most likely to occur if a manager increases employee salaries and improves office working conditions?
Solution
According to Herzberg’s Two-Factor Theory salary and working conditions are hygiene factors. Their presence only prevents dissatisfaction but does not create motivation. Herzberg posited that satisfaction and dissatisfaction are not opposite ends of the same scale. Instead, the opposite of "Dissatisfaction" is "No Dissatisfaction". Improving hygiene factors alone leaves employees in a neutral state where they are no longer unhappy, but remain unmotivated. True motivation only comes from "motivators" like achievement, recognition, and responsibility.Â
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