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    Question

    According to Herzberg’s Two-Factor Theory, which of

    the following scenarios is most likely to occur if a manager increases employee salaries and improves office working conditions?
    A Employees will feel highly motivated and increase their productivity. Correct Answer Incorrect Answer
    B Employees will reach a state of no satisfaction and no dissatisfaction. Correct Answer Incorrect Answer
    C Employees will experience no dissatisfaction and increased motivation Correct Answer Incorrect Answer
    D Employees will reach high productivity with low to neutral morale Correct Answer Incorrect Answer
    E Employees will experience declining motivation due to higher salary expectation Correct Answer Incorrect Answer

    Solution

    According to Herzberg’s Two-Factor Theory salary and working conditions are hygiene factors. Their presence only prevents dissatisfaction but does not create motivation. Herzberg posited that satisfaction and dissatisfaction are not opposite ends of the same scale. Instead, the opposite of "Dissatisfaction" is "No Dissatisfaction". Improving hygiene factors alone leaves employees in a neutral state where they are no longer unhappy, but remain unmotivated. True motivation only comes from "motivators" like achievement, recognition, and responsibility. 

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