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    Question

    Which of the following helps improve customer retention

    most?
    A High advertising Correct Answer Incorrect Answer
    B Excellent service quality Correct Answer Incorrect Answer
    C Frequent price changes Correct Answer Incorrect Answer
    D Aggressive selling Correct Answer Incorrect Answer
    E Short-term discounts Correct Answer Incorrect Answer

    Solution

    Consistent service builds trust and loyalty. Why Other Options Are Incorrect • A: Awareness tool • C: Creates confusion • D: May irritate customers • E: Temporary effect Banking Example: Quick complaint resolution increases loyalty.

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