Question
When did the Government of India decide to formulate
Citizenās Charters at Centre and State level?Solution
āAction Plan for Effective and Responsive Governmentā was adopted both at the Centre and State levels at a Conference of Chief Ministers of various States and Union Territories held on 24 May, 1997 in New Delhi. It was decided that the Central and State Governments would formulate Citizenās Charters. The basic objective of the Citizens Charter is to empower the citizen in relation to public service delivery.
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