Question
A bank observes that newly appointed relationship managers possess adequate technical knowledge but struggle while handling angry customers. The HR department wants to improve their interpersonal behaviour through realistic practice. Which training technique would be most suitable?
More Human Resource Management Questions
- In the Thematic Apperception Test (TAT), a candidate is generally asked to:
- Which HR function primarily aims at ensuring internal equity in employee compensation?
- Which HR metric is most appropriate for assessing the effectiveness of an organization's recruitment process?
- The Balanced Scorecard was developed by:
- According to Kurt Lewin's Change Management Model, the correct sequence is:
- According to classical HRM literature (e.g., V.S.P. Rao), the evolution of Human Resource Management (HRM) in India progressed through distinct development...
- A bank recruits highly qualified officers, provides world-class training, and offers excellent compensation. However, promotions continue to depend solely ...
- The Balanced Scorecard in HR is BEST used to
- Which of the following is NOT included as one of the core components under the traditional 3 Cs Model of Human Resource Development (HRD)?
- Which of the following methods is MOST appropriate for evaluating managerial potential rather than past performance?
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