An organization evaluates managers based on four perspectives: financial performance, customer satisfaction, internal business processes, and learning & growth. This performance measurement framework is known as:

The Balanced Scorecard, developed by Kaplan and Norton, measures organizational performance using four balanced perspectives: 1. Financial  2. Customer  3. Internal Business Processes  4. Learning and Growth  It aligns employee performance with organizational strategy. Why the other options are incorrect • A: MBO focuses on mutually agreed objectives.  • C: BARS uses behavioural examples for rating performance.  • D: Assessment Centres are used mainly for selection and leadership assessment.  • E: Critical Incident Method records significant positive or negative job behaviours