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      Question

      The Balanced Scorecard was developed by:

      A Kaplan and Norton Correct Answer Incorrect Answer
      B Drucker and McGregor Correct Answer Incorrect Answer
      C Herzberg and Maslow Correct Answer Incorrect Answer
      D Argyris and Likert Correct Answer Incorrect Answer
      E Beer and Walton Correct Answer Incorrect Answer

      Solution

      Kaplan and Norton introduced the Balanced Scorecard to evaluate performance through four perspectives:

      • Financial
      • Customer
      • Internal Processes
      • Learning and Growth
      Why others are wrong? The remaining scholars are associated with management, motivation, HRM, or organizational behavior, but not the Balanced Scorecard.

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