Question

If an institution fails to provide a service that it has no legal, regulatory, or contractual obligation to offer, can this failure be labeled a "deficiency in service"?

Q: Answer-If an institution fails to provide a service that it has no legal, regulatory, or contractual obliga...

A deficiency only occurs when an institution fails to deliver a service that it is required to provide. If there is no statutory or standard obligation to provide the service, a failure to offer it does not meet the definition.

A Yes, because any customer dissatisfaction is a deficiency.

B No, because a deficiency applies only to services the entity is required to provide statutorily or otherwise.

C Yes, but only if the customer files the complaint within 10 days.

D No, unless the dispute amount involves more than ₹10 Lakhs.

E Yes, because all financial actions are automatically covered.

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If an institution fails to provide a service that it has no legal, regulatory, or contractual obligation to offer, can this failure be labeled a "deficiency in service"?

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