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      Question

      What is the core structural purpose and relevance of

      creating an Integrated Banking Ombudsman mechanism in the financial sector?
      A To audit the secret reserves and financial statements of public sector banks Correct Answer Incorrect Answer
      B To provide a free alternative dispute resolution mechanism for customer service deficiencies Correct Answer Incorrect Answer
      C To dictate interest rate margins and monetary policy transmission to commercial banks Correct Answer Incorrect Answer
      D To handle legal disputes arising strictly between two competing corporate banking entities Correct Answer Incorrect Answer
      E To serve as an exclusive recovery agency for banks to collect non-performing assets (NPAs) Correct Answer Incorrect Answer

      Solution

      The ombudsman provides common consumers with a free, out-of-court redressal channel. It acts as an alternate dispute resolution path to quickly resolve service grievances without the high cost and extensive delays of conventional litigation.

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