Question

What is the core structural purpose and relevance of creating an Integrated Banking Ombudsman mechanism in the financial sector?

A To audit the secret reserves and financial statements of public sector banks
B To provide a free alternative dispute resolution mechanism for customer service deficiencies
C To dictate interest rate margins and monetary policy transmission to commercial banks
D To handle legal disputes arising strictly between two competing corporate banking entities
E To serve as an exclusive recovery agency for banks to collect non-performing assets (NPAs)
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